Just back from a 9 day stay at the Grosvenor House. There is (walking distance) another Grosvenor Hotel at Grosvenor Square so be certain you are at the right location. This hotel: Very good (close to great) and consistant service from check-in to roomserviceing to dining to tea. Third floor room was larger than expected and was told this was... more

This hotel is great! The only reason that it is not higher is the list is that the it has been gutted recently and the poor reviews seem to relate to previously. The hotel has obviously had a complete make over and is lovely and totally well run. We really only had two complaints. Our room was an unbelievably long... more

This hotel was great from the start - the manager upgraded us to a superior room and was so accomodating after we didn't like the first room (it was a smoking room and we are not smokers). Even though we were on the 3rd floor, we heard nothing from outside. The rooms are insulated for sound and so quiet. The... more

I stayed here as i was attending an award show with work. I was part of a group of 6 colleauges. When we checked in there was a mixup with the booking.we were asked for a credit card. before we could ask why the card had been swipped, when we did ask we was told that we had to pay.... more

This was booked for me via the Priceline website and I was horrified to read that another Guest had used Priceline and felt they were treated differently by the hotel, and the staff. I can only think that this person was simply unlucky, since my experience of the Hotel was completely the opposite. I arrived to find I had been... more

I thought this hotel was absolutely great. It was my husbands 30th birthday and they upgraded our room and also left us a bottle of wine. Its touches like that, that makes a place. All the staff are really friendly. The hotel was also recommended to us by our taxi driver who told us it was better than the Dorchester... more

I was lucky enough to be treated to 1 night (afternoon tea and breakfast was included in the package) stay at the Grosvenor House Hotel. The staff were professional and keen to make the stay enjoyable. For 5 star luxury the package (£280) was fantastic. The hotel is in a great location, close to all the action on Oxford Street.... more

I booked the Grosvenor House for a couple of nights in November 2008. This is an impressive hotel. The public areas are expansive and absolutely gorgeous, and my room was very comfortable, with a distinct entranceway and a decent-sized marble tile bathroom. The take-out coffee and pastries in the lobby level are a definite plus, as you would have to... more

We stayed at the Grosvenor Park Lane Marriott as guests of a relative who is on the New Orleans Saints when the team visited London to play at Wembley Stadium. Therefore, WE did not choose this hotel. The Saints' staff (or the NFL?) did. However, we were VERY happy w/their choice! I am amazed at the bashing of this hotel... more