The location is perfect, reception area is as you would expect a deluxe hotel to be and the staff were pleasant and helpful. After reception the illusion of deluxe 4 star hotel ends then it turn dreadful, drab and dingy. Our room was absolutely tiny, the bed side table had a tray with 1 bottle of water (for 2 people)... more

Stayed at the Crowne Plaza for 4 nights. I had asked for a non smoking room and they gave me a smoking room. When I realised and went back to reception their response was "but we have upgraded you". I didn't take the upgrade and got my non-smoking room which was small, stuffy and dirty with stains on the carpet... more

I use this hotel regulalrly when I travel to London on business (about 8 times a year). I am a Priority Club member, so I find the club membership good value in terms of upgrades. The Hotel reflects recent investments made to the property, but retains much of its old world charm. Its location would be very suited to tourist... more

We stayed at this Hotel a long time ago for One night on our way to connect for a holiday starting from London at that time the place was fine for an overnight, so we decided we wanted a theatre weekend in October 08 and decided to stay at the Crowne Plaza ,St James and boy what a place it... more

stayed at this hotel for the weekend 12th-14th dec lovely hotel enormous and very nice inside, it was my husbands birthday and i had ordered a bottle of champagne and when we were shown to our room a gentleman was waiting outside with it and 2 glasses on a tray which was really nice. the room was huge with a... more

Over on business with over associates and stayed in Room 774 and loved it. Positives Great room plenty of space Negatives Staff at counter on arrival very slow Meals a bit pricey Summary Was upgraded to this room which was very liveable, would of been topped of if it had some views more

Stayed one night at the start of Dec and can only say positive things about the experience, tucked away out of the general hustle and bustle of the capital, it is well presented and maintained. Our room was clean and well kept and the bathroom was huge with a nice range of toiletries (important factor for my wife in judging... more

Had a very nice 3 night stay here and was impressed by the staff who without exception were pleasant, efficient and courteous. The location is excellent as mentioned by previous reviewers & we walked everywhere. The weather was sunny but cold so was perfect walking weather. Dined at the Bank Restaurant and were happy with the food quality and choice.... more

I got a great deal on this hotel by going through the website of the 'Holiday Inn Express' who include this hotel in their promotions. As it was a special occasion (I was proposing!!) I wanted to stay somewhere very special. £124 for a superior room with breakfast. We arrived by tube at lunchtime, St James' Park station is literally... more