I booked this hotel because the location was good and the price was reasonable. When I arrived I was told I'd been upgraded, whcih I was thrilled about. However, I was then taken out of the hotel, down the road to a basement flat. It was grubby and not what I wanted at all. I explained that I was alone... more

After finally deciding on the Luna & Simone, but finding it full, I booked a triple room for 2 nights at the Best Western Victoria Palace. After a 10-minute walk from Victoria Station, expecting to leave our luggage and then cool our heels for a few hours before afternoon check-in, we were thrilled to find that our room was ready... more

This hotel is in a great location. It is in walking distance to Buckingham Palace, Big Ben, the Houses of Parliament, the London Eye, Westminster Abbey and the Thames River. The furthest away is only about 20 minutes walk. It is only a 10 minute slow walk to Victoria Station where there is a Hop On Hop Off tour stop.... more

I guess London is just a very hard place to find a good hotel at a reasonable price. At this place, we paid extra for a "deluxe" room. The room was so small that we had to move the two twin beds around so that my husband could sit at the desk and play with his computer. I could only... more

We are so happy with the overall value of this incredibly clean and helpful small hotel. We would go back to them in a heart-beat. They accomodated our last minute request for twin beds and helped take our luggage to the room. The room itself was very small but arranged nicely and had all amenities, even air conditioning (unusual for... more

After reading through many unsatisfactory reviews of hotels in the London Victoria area i finally arrived here at the reviews for the Best Western Victoria Palace.Based on the excellent reviews from previous guests i booked a room on-line. I made an excellent choice.Check-in on arrival was very fast and in less than 5 minutes after i arrived i was in... more

After a nightmare stay at an adjacent hotel (the kind of room that people go to commit suicides) I was desperate and willing to pay any price for a clean, safe room. I did a walk in and the manager at BW understood my problem and was happy to show me several rooms as well as adjacent flats to accomodate... more

We stayed three nights and were very pleased. It was convenient to Victoria station, and the train from Gatwick...approx. 10 minute walk. The rooms were ready when we arrived at 8 a.m. and they were small, but clean and well laid out. I requested a quiet room and was given one in the back of the hotel. The front desk... more

We were so grateful to be able to move to this hotel from another one in the same area that was totally unacceptable. My husband approached them in the morning after spending an awful night in a dirty hotel room that was on Eccleston Square. We were a family of 10 and they provided us accomodations in a lovely apartment... more