Clean little hotel, opposite the Cromwell Hospital. I wouldn't describe this as cool and boutique, its not sophisticated enough for that, its fresh and modern, kind of zesty. All staff perfectly friendly and helpful. Very good breakfast coffee, nice garden terrace. Pick a terrace room, lower ground floor. Free Internet, which was great... Please don't think you can combine a... more

I spent the last week end at the Rockwell. When I booked my room on the website, I was really seduce by the design and the friendly atmosphère . But when I read the advice here, I started to be a little bit disturbed by all the critics. Fortunately, I was right to follow my intuition. Everything in this hotel... more

I stayed at the Rockwell twice in July (I had booked both stays beforehand) and doubt that I will ever return again. While the property was clean, the bill was accurate, and the food was decent, the service left a great deal to be desired. However, like other reviewers, I have to say that The Rockwell does have one stunning... more

We might be Americans--and we sure hope that doesn't color our review--but we'd expect much more of a $360 a night "luxury boutique" property than this. We usually stay at the Royal Garden or St. Martin's Lane in this price range but they were sold out for the Farnborough Air Show. First, the staff--all of whom are new to the... more

I booked this hotel the same day because of a recommendation from Frommers. I'm sorry, but this hotel is just plain not competitive versus other hotels in London. For 160 pounds and the description in the travel guide I was expecting luxury. I was very disappointed. The staff is young and very inexperienced. The rooms are very small, of poor... more

We stayed at The Rockwell for two nights last weekend. The room wasn't ready when we arrived so we went into the patio area for a drink. Staff were smoking outside. They did leave when we turned up but left their coffee cups and ashtrays! We ordered two drinks and they took about 20 minutes to come even though there... more

Booked a night here as a stop over returning from a luxury riad in Marrakech. Found the staff helpful and even fairly enthusiastic and the location ideal, only 2 mins from Earls Court tube. There was a small delay at check in because their system was unable to process a maestro debit card, (but I could use it to pay... more

The hotel location was good. The hotel itself was clean and of reasonable decor. However the service was poor. The orders at breakfast were on both days misunderstood. The tables were not fully laid e.g. cutlery missing and coffee brought without milk. Recommend you do not order off the menu. The biggest disappointment came at checkout. We had already paid... more

Stayed overnight whilst my husband went to a conference. Great little hotel, staff were very friendly and helpful. We had some confusion over our breakfast and this was sorted out quickly and efficiently. It is very easy to get around Ken High Street is a 5-10 minute walk. I would definately stay again. more