Loved this hotel which is in a great location a block away from the market square. Room was very comfortable, staff very helpful and lovely lounge downstairs to relax in. There is a "night shop" on the corner of the street-a bit like a spar-which is handy. For good food-don't eat around the square, go to side streets where there... more

This was our second visit to the Hotel Heritage, both times for the Christmas Market. The first time our little boy was 2, this year 3, both times we have experienced the excellent customer service of the hotel and the beautiful decor. The rooms are ample, modern, clean and well presented. We have always felt very welcome, even with a... more

Room 38 very very small room - this was suposed to be a superior room but looked nothing like the photos on the hotels website - only one person could move around the room whilst the other had to sit on the bed as there was not enough room to pass. Also the bathroom door opened into the room and... more

Excellent hotel, great location, good rooms (although on small side) staff can't do enough for you. Breakfast is a bit pricey 19 euro, but there's a great choice for your money. Would definitely return. more

Given the reviews we had high expectations. We paid an awful lot of money for a deluxe room including breakfast. It didn't match the images on the website. The room was small and although the decor was plush looking; it actually was a bit naff in places e.g. the tele was attached to the wall with a spagetti of black... more

I would recommend this hotel. Beautiful surroundings, lovingly decorated antique style rooms. Excellent access to the centre of Bruges and Market. The staff were very informative and helpful, nothing seemed too much trouble. I stayed in a superior room which seemed quite small but owing to the buildings in the centre, it was probably above average. My only negatives would... more

Tripadvisor comes through again. This is my third trip to Bruges, but my first time at the Heritage. The location of the hotel really is fantastic - so close to everything yet a fairly quiet street. We were pleasantly surprised to be upgraded on our arrival, and there was also an anniversary gift delivered to our room. Reception were always... more

My sister and I took our Dad to this hotel for his 82nd Birthday. The staff are very friendly and couldn't do enough for us. The rooms were very comfortable, especially the beds. Lots of hot water and toileteries. English channel TV in bedrooms and a mini bar, although there is a bar in the Hotel. Our favourite room near... more

My wife and I stayed at this fantastic Hotel for 2 nights and we so wished it was for more! As said in previous reviews, the breakfast was lovely and the staff were extremely attentive. Before we arrived I had upgraded our room and was pleasantly surprised that we had been upgraded again. The room was amazing and on our... more