This was my second stay at the Serena. We stayed one night prior to going on to see the Gorillas in Rwanda and then back again for 4 nights afterwards. It is a lovely hotel, very nice staff, good food, especially the breakfast. It is centrally located, safe and has a great pool. My boyfriend had gotten bitten on safari... more

We stayed at this wonderful hotel after a long flight (which was delayed) from Heathrow airport, London. Our room was on the 3rd floor, it was very nice, comfortable and clean. We went swimming in the beautiful pool and lazed on the sun loungers, enjoying the warm sun. The gymnasium was well equipped & the other facilities; sauna etc were... more

We booked through Trailfinders who used Octopus and gave us a pre-paid reservation form. On arrival they did not seem to be able to find the reservation, then suddenly said ok and gave us the room - no hint of a problem. At check out on Sunday they wanted to charge us the full rack rate as they said the... more

We stayed here for two one night stays either side of a safari. The hotel is clean and well equiped. The service at this hotel is excellent - and probably one of the reasons that they are one of the 'leading hotels of the world'. There are a number of restaurants, we went in the main restaurant for breakfast, this... more

My wife and I stayed at this hotel for 4 nights, both on arrival and departure before Safari in Kenya. We travel extensively worldwide and in Africa, and have a fairly realistic sense of international quality. This hotel was a dissapointement - the rooms are "fine", but not up to date, and the just did not feel "clean" or top... more

I stayed at the Serena for 2 nights during a business trip and really enjoyed my stay. The hotel staff was very nice and accomodating. My co-workers reservations were mixed up by our Travel department, but luckily they had open rooms so there was no problem at all. The rooms were a decent size and the shower was very nice.... more

I stayed at the Nairobi Serena Hotel booked by my safari company. The room my wife and I got was a very spacious suite. The hotel is rather secluded with a cool atmosphere. The rooms are great with beautiful decor, spacious and well kept. The service is very wonderful with very helpful staff. Food was excellent and very delicious. Spent... more

stayed at 5 serena hotels during our recent tour of kenya and this one seemed to be the closest to a 5 star. the hotel was an oasis after a long flight and the traffic jam from the airport. on arrival a complimentary glass of wine was offered and i thought this was a very nice touch. the food was... more

Stayed at the Nairobi Serena for 1 night in August 2007 before transferring to our Rhino Safari with Kuoni. I found this hotel to be of an excellent standard, the room was very clean and comfortable, the staff were very friendly and welcoming, the food at the main restaurant was very nice indeed as was the buffet breakfast the next... more